Having trouble faxing your order form ?
1) Dial the number shown on the order form (inc. the international access code if outside Australia).
2) If your call is made during business hours, press 'START' on your fax when you hear the call answered by the Sales Assistants voice.
3) If your call is made after business hours, wait for the answering machine to request a verbal message. Wait for the message prompt request, then press 'START'.
* You can order from our site by fax 24 hours a day, whether during business hours or when the shop is closed.

Cautious about Emailing your credit card details ?
THIS IS NOW A SECURE SITE (order form anyway, so use the order form to send credit card details for the highest current means of security, not normal Email).

While we offer the security of a secure site, Concepts do not take responsibility for peoples private information transferred by them to our server. Including any interception of this information by "computer hackers".

Your Personal Information.
Is exactly that, Personal.  No details whatsoever will be given to any third party business for their use. We are strongly against this form of soliciting. HENCE YOU SEE NO THIRD PARTY ADVERTISING.

What currency is quoted on this site ?
All prices quoted are in Australian Dollars. Please check daily currency rate for accurate exchange rate. For exact daily exchange rates, click here
Overseas purchases do not attract the 10% goods and services tax (GST).
 

Freight Charges
Freight charges within Australia will be at the current Australia. Post rates. We are happy to accept overseas orders.
Concepts of the Mall charges you only the cost incurred from Australia Post. We DO NOT add any costs for 'handling', as seen in many Mail order or other Internet shopping sites.
The only costs incurred by the customer is; the postal fee (dependant on weight and size of the parcel) to the nominated destination, the Insurance component, and any postal bags (where needed).
IE: What Australia Post charges us is all you pay for postage.

POSTAGE WITHIN AUSTRALIA
Where possible, we try to send orders using Australia Post 'EXPRESS DELIVERY' bags up to 3 kg. For example ONE pair of slippers usually fit into these bags. The cost of these are $10.00 AUD including delivery.

POSTAGE OVERSEAS
ECONOMY AIR MAIL is the most used form of postage. Postage time usually takes approx. 10-14 working days to reach any destination in the world. A typical delivery to the UNITED STATES OF AMERICA of a pair of MEDIUM sized slippers (under 500gms) via normal air mail costs around $23.25 AUD including insurance and postal bag.

ECI (Express Courier International) is one option that can get your purchase to an overseas destination usually in 5 -7 working days (depending on flights and time of year, says Australia Post) But at a cost!!  For Example, the same pair of MEDIUM sized slippers (under 500gms) to the UNITED STATES OF AMERICA would cost around $45.50 AUD using ECI. UK is usually slightly more, coming in at $47.50 AUD for our MEDIUM size (under 500gms) ....ECI is more expensive, but it could get you some bonus points with the partner !!

MULTIPLE PAIRS does not necessarily mean double the postage, as an initial fee component is charged per package. In some instances 3 pairs of slippers can fit in a postal bag, at a little over double the postage normally charged for one pair.

Please note, this amount will vary depending on the weight and size of the parcel and the examples should be used only as a guide given to us by AUSTRALIA POST. 

Insurance
Unless specified by the customer, ALL outgoing deliveries are insured. $7.85 for the first $100 AUD value of item, then a further $2 AUD for each $100 after that. When postal insurance is so cheap, it is standard procedure.

Returns Policy
We guarantee 100% customer satisfaction. If the goods are returned unmarked and  in the original condition within 14 days of the original postage date (30 for overseas customers), the FULL original cost of the stock will be credited (no credits will be given on the freight component). The freight costs incurred returning the items are the responsibility of the customer. 

Typical Order Scenario
*Email/orders are checked every morning and throughout the day the shop is open.
1)Order is received and confirmation is usually sent out to the customer at this time (unless ECI Postage is requested, and then we prioritise getting the stock out) . Giving dispatch date and approx postage cost if requested.
2)Stock is often sent out the same day, or the next trading day ( I.e.: weekday when Post Office is open).
 *Where an item is temporarily out of stock an ETA in-store will be given.
3)Confirmation Emails are sent to customer after day of dispatch, stating
               a) Final charge of postage,
               b) Expected delivery date.                      

**Fax monitored constantly during trading hours. If the order is received prior to 11 AM may be dispatched same day.
 

Gift Wrapping
We are happy to gift wrap your purchase at no extra charge if requested. Furthermore, we are happy to send the item direct to your nominated recipient. Saving time and money if it is purchased from the USA for a gift in Australia or vice-versa. 
Maybe even addressed to your nominated receiver....Imagine the thrill of receiving a parcel from Australia !! (No costs regarding the goods will be detailed within the parcel).